Chat Customer Service Specialist
IndiaFull-timeJunior levelPosted over a month ago
Customer support role at Citi.
About the role
Chat Customer Service Specialist at Citi. Engage with customers through online chat and messaging platforms, responding to inquiries, providing information.
What you'll do
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary
- Maintain a high level of professionalism and customer service etiquette in all interactions
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions
What you need
- Customer service