Equity Client Access & Entitlements – Officer - Mumbai

About the role

This role is integral to providing exceptional client service in support of the platform. The successful candidate will join the Citi Velocity Helpdesk team, working collaboratively with respective Sales teams to deliver high-level service across both internal and external clients. A key focus will be on driving efficiency initiatives t

What you'll do

• Maintain proprietary databases such as Client Insight, Entitlements manager and ensure to understand how all up-backend processes works
• Provide best-in-class support and services to client, ensuring consistent quality and responsiveness
• Collaborate effectively with the global colleagues, share information, knowledge and best practices to enhance the team capabilities and performance

What you need

• SOP writing
• Customer service
• Sales