Ops Sup Analyst 2
PuneFull-timeJunior levelPosted over a month ago
Operations role at Citi in Pune.
About the role
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
What you'll do
- Responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
What you need
- Coordination
- Documentation