Ops Sup Manager
PuneFull-timeMid levelPosted over a month ago
Mid-level operations role at Citi in Pune.
About the role
Manager is responsible for providing leadership to a team involved in performing Fraud Investigations / Recoveries for Credit Card / Retail Bank and related functions for U.S. Personal Banking products & allied Services. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, hiring, etc. as well as direction of daily tasks and responsibilities
What you'll do
- Have strong operations knowledge on the areas of Fraud operations (US Credit Cards & Retail) & Chargeback processes
- Supervise & manage teams involved in complex processes
- Lead / participate in strategic initiatives viz. Identify opportunities to reduce the Manual touch points, Enhancing controls through systemic enhancements
- Participate in leadership meetings & contribute valuable suggestions ensuring risks and control aspects are properly addressed
- Serve as partner to the onshore team in the reengineering initiatives