Production Support Analyst
GurugramFull-timeJunior levelPosted 1 week ago
IT support role at Citi in Gurugram.
About the role
Client data and reporting platforms — real-time and end-of-day data delivery, client reporting, and operational oversight tools Client-facing digital experience — platforms delivering data, reporting, and instructions to institutional clients via Citi's digital channels Entitlements and data access management — infrastructure governing client and user access to data services
What you'll do
- Perform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverage
- Manage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycle
What you need
- ServiceNow