SME-Order Management-Voice

About the role

This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.

What you'll do

• Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards
• Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise…
• Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery…
• Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with…
• Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for…

What you need

• SAP
• Documentation
• Process improvement
• Reporting
• Data privacy