Customer Success Engineer
BengaluruFull-time6–10 yrsPosted 1 week ago
Senior customer support role at Copado in Bengaluru. Needs 6–10 years.
About the role
The Customer Success Engineer is a highly technical, strategic advisor dedicated to supporting global customers operating Global Capability Centres (GCCs) in India. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands-on, day-to-day technical guidance and establish DevOps best practices directly with India-based delivery teams.
What you'll do
- Own account relationships and provide technical guidance for DevOps setups in India
- Serve as a trusted in-person advisor for Global Capability Centres (GCCs)
- Develop customer success plans and conduct QBRs analyzing DORA metrics
- Partner with Sales, Product, and Engineering to resolve customer escalations
- Mitigate release risks and deliver seamless enterprise platform experiences
What you need
- Customer success
- Sales
- Salesforce
- CI/CD
- Git
- Escalation handling