Senior Support Specialist
BengaluruFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Copado in Bengaluru. Needs 3+ years.
About the role
As part of our Copado Way and RAPID Support initiative, we are revolutionizing customer support by eliminating traditional, slow tiered escalation structures. Why should a customer wait through multiple support tiers to get the best help? In this high-impact, front-line role, you will serve as a Senior Support Specialist .
What you'll do
- 10-Minute SLA & Rapid Live Triage: Act as the first responder for customer queries
- Frontline Traffic Control & Ownership: Walk case queues on a First-In, First-Out (FIFO) basis. Take immediate ownership of cases to ensure zero backlog and direct…
- Proactive Follow-Up & Resolution Verification: Maintain active follow-up until total resolution is confirmed, ensuring complete satisfaction and zero churn
What you need
- Salesforce
- Git
- Azure
- Problem solving
- Customer service
- CI/CD
Good to have
- Customer success