Technical Support Engineer - 10154
PuneFull-time2–5 yrsPosted open since jul 2025
Mid-level IT support role at Coupa Software in Pune. Needs 2+ years.
About the role
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What you'll do
- Answer ‘how to’ technical and application configuration questions to our enterprise customers
- Assist in troubleshooting 2nd level technical issues
- Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success
- Be responsible for customer production environments
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting
What you need
- Linux
- Troubleshooting
- Customer success
- HTML
- Bash
- Python