Technical Support Specialist - 10227
PuneFull-time1–2 yrsPosted open since jul 2025
Junior IT support role at Coupa Software in Pune. Needs 1–2 years.
About the role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
What you'll do
- Managing customer/suppliers’ expectations and experience in making them successful
- Periodically help in the supplier chat queue (answering supplier queries)
- Proficiently handle Email cases and action them within SLA and resolve/action promptly as per the situation
- Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels
- Manage inbound Sourcing Event related queries
What you need
- Troubleshooting
- Linux
- SQL
- CRM
- Salesforce
- HTML
Good to have
- Customer success