Technical Support Specialist
PuneFull-time2–5 yrsPosted open since jul 2025
Mid-level IT support role at Coupa Software in Pune. Needs 2+ years.
About the role
As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What you'll do
- Develop an understanding of how our customers do business and what role our products play in that business
- Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels
- Provide case status and next steps to the customer and management according to Support offerings Service Level Targets
- Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction
- Fluency in English is a pre-requsitie
What you need
- Linux
- Troubleshooting
- SQL
- Power Apps
- Customer success
- HTML