Senior Business Analyst
KochiFull-timeHybrid6–10 yrsPosted 1 week ago
Senior data analytics role at Covestic in Kochi. Needs 6–10 years. Hybrid.
About the role
We are seeking a highly motivated and client-facing Senior Business Analyst to join our growing organization and play a critical role in shaping the future of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions .
What you'll do
- Business Analysis & Client Engagement
- Act as the primary liaison between business stakeholders, delivery teams, and technology teams
- Conduct discovery workshops, requirement gathering sessions, design thinking workshops, and stakeholder interviews
- Engage confidently with senior client stakeholders, business leaders, process owners, and executive sponsors
- Analyze current-state business processes and identify opportunities for automation, optimization, and digital transformation
What you need
- Business analysis
- Salesforce
- Test cases
- Customer success
- Stakeholder management