Manager - Customer Services Dealer Business and Process Specialist
PuneFull-time3–5 yrsPosted 3 days ago
Mid-level customer support role at Daimler Truck in Pune. Needs 3–5 years and a BBA or MBA.
About the role
The Customer Services Manager for Dealer Business and Process Parameters will be responsible for driving dealer performance, ensuring adherence to business processes, and optimizing dealer operations. This role involves close collaboration with dealership teams to enhance sales, customer satisfaction, and operational efficiency.
What you'll do
- Process Optimization: Ensure dealers adhere to established business processes and standards, identifying areas for improvement and implementing best practices
- Training and Development: Conduct training sessions for dealer staff on sales techniques, customer service, and operational procedures
- Reporting and Analysis: Prepare regular reports on dealer performance, process adherence, and customer feedback, presenting findings to senior management
What you need
- Sales
- Customer service
- Performance management
- Problem solving