National Service Head - India & South Asia (Bangalore)
BengaluruFull-timeLead levelPosted 3 weeks ago
Leadership pharma role at Danaher in Bengaluru. Needs a B.Tech, B.E. or M.Tech.
About the role
The National Service Head - India & South Asia is responsible for leading the national customer technical service organization to deliver safe, compliant, and consistently high-quality support across the installed base. The role sets and executes the service strategy, strengthens customer experience and operational performance, and develops a high-performing field and technical support organization that enables business growth.
What you'll do
- Responsible for leading the national customer technical service organization to deliver safe, compliant, and consistently high-quality support across the installed base
- Define and execute the India service strategy, operating plan, budget, and performance objectives in alignment with commercial and global customer service priorities
- Lead field service, technical support, and service operations to improve instrument uptime, response and resolution times, first-time fix performance
- Own service financial performance, including revenue, cost, productivity, resource capacity, inventory, and productivity-improvement initiatives
- Ensure service delivery complies with applicable quality, regulatory, safety, and documentation requirements; oversee escalations, corrective actions
What you need
- Documentation
- Sales
- Talent management
- Complaint handling