Back Office Assistant Manager
ChennaiFull-time6–11 yrsPosted 3 weeks ago
Senior operations role at Datamark in Chennai. Needs 6+ years and a diploma.
About the role
The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.
What you'll do
- Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met
- Manage multiple production projects simultaneously , ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations
- Monitor departmental performance , identifying opportunities to improve productivity, efficiency, and overall operational effectiveness
- Support employee performance management , including performance evaluations, coaching, discipline, and termination actions in accordance with company policy
- Serve as the primary day-to-day client contact , participating in regular client meetings and addressing operational concerns and service updates
What you need
- Excel
- MS Office
- PowerPoint
- Performance management
- Problem solving