Customer Onboarding Manager
NoidaFull-time1–3 yrs4 L–₹8 L a yearPosted 4 months ago
Junior customer support role at Dc Web services in Noida. Needs 1–3 years. Pays ₹4–8 LPA.
About the role
As part of the Customer Activation team, your primary goal is to drive customers to go live as quickly as possible and start deriving real value from the platform . You will own the complete onboarding journey — from sales handover to successful go-live — ensuring customers are not just trained, but are actively using the system independently .
What you'll do
- Take complete handover from Sales by thoroughly understanding the customer persona, business model, pain points, and expectations
- Define and own the onboarding plan by clearly outlining milestones, timelines, training schedules, and go-live targets, and ensure alignment with the customer
- Guide users on product features and train them to use the system effectively, ensuring they are able to operate it independently without external support
- Ensure the customer achieves early value by driving them to actively use the platform and realize its practical benefits within the first few weeks
- Evaluate customer usage patterns and proactively identify opportunities for deeper adoption of relevant features
What you need
- Onboarding
- Customer success
- Sales
- SOP writing
- Problem solving