QDC Expert - Customer Support Representative
NoidaFull-time1–3 yrs2.4 L–₹3.6 L a yearPosted 5 months ago
Junior customer support role at Dc Web services in Noida. Needs 1–3 years. Pays ₹2.4–3.6 LPA.
About the role
As a Customer Support Executive, your primary goal is to resolve customer issues quickly, accurately, and consistently , ensuring minimal disruption to their daily operations. You will handle day-to-day customer queries across channels such as WhatsApp, calls, and email, diagnose common issues, and provide clear and effective resolutions.
What you'll do
- You handle inbound customer queries across channels such as WhatsApp, calls, email, and remote sessions, ensuring quick and accurate responses
- You diagnose and resolve common issues related to product usage, payments, hardware (printers), and workflows
- You triage incoming queries effectively, categorize issues correctly, and escalate complex problems to the appropriate teams with clear context
- You reproduce customer-reported issues where required and log detailed tickets for the engineering team to ensure faster resolution
- You guide customers on basic product usage and workflows to help them resolve immediate issues and continue operations
What you need
- Customer service
- Escalation handling
- Communication