Principal Engineer, Service Delivery
BengaluruFull-time8–14 yrsPosted 4 days ago
Leadership engineering role at Dell Technologies in Bengaluru. Needs 8+ years and a PhD.
About the role
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve.
What you'll do
- As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions
- Partner with customers and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
- Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
- Communicate effectively with stakeholders at all levels to maximize the overall customer experience
- Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
What you need
- AWS
- Kubernetes
- Warehouse operations
- WMS
- VMware
- Azure