Consultant | IT Service Management | Bengaluru | ServiceNow
BengaluruFull-time4–6 yrsPosted 1 week ago
Mid-level software engineering role at Deloitte India in Bengaluru. Needs 4–6 years and a degree.
About the role
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Gather, analyze, and document business requirements for ITSM processes 4-6 Years of experience reqired. Deep understanding of ServiceNow data model, architecture, and integration frameworks.
What you'll do
- Develop and maintain Service Catalog items, record producers, and approval workflows
- Build automation using Flow Designer for request fulfilment, approvals, notifications, and SLA management
- Configure UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs
- Design, develop, and support REST-based integrations with third-party systems (monitoring tools, CMDB sources, ERP, IAM, etc.)
- Work on CMDB configuration, CI class modelling, relationships, and CMDB health improvements
What you need
- ServiceNow
- ITIL
- ACLS
- ERP
- IAM
- SOP writing