T&T - Customer -CS&D | BA - General Banking | Mumbai | Consultant
MumbaiFull-timeHybrid3–6 yrsPosted 1 week ago
Mid-level customer support role at Deloitte India in Mumbai. Needs 3+ years and an MBA, B.Com or BBA. Hybrid.
About the role
Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.
What you'll do
- Gather, analyze and document Business requirements from Custody, PCM, Fund Accounting, and CSGL operations teams through process walkthroughs
- Translate business requirements into detailed Business Requirement Specification documents (BRS), user stories
- Map end-to-end workflows and work with UX/UI designers to define screen flows
- Define data requirements and work with data/backend teams to ensure the front end correctly reflects data points from backend applications
- Prepare use cases, process flow diagrams and test case scenarios (TCS), support test execution, log and track defects and validate fixes with business users
What you need
- Test cases
- Reconciliation
- Wireframing
- Bug tracking
- Prototyping
- Figma