T&T - Customer -CS&D | Customer Experience | Ahmedabad | Senior Consultant
AhmedabadFull-timeHybrid6–9 yrsPosted 2 weeks ago
Senior customer support role at Deloitte India in Ahmedabad. Needs 6–9 years and an MBA, B.Com or BBA. Hybrid.
About the role
Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.
What you'll do
- Establish Assurance Requirements and Framework (CCT Context)
- Define a CCT‑specific assurance framework aligned to client's Group standards, policies, and regulatory expectations (e.g. conduct risk, data privacy
- Translate client's risk appetite and control frameworks into programme‑specific assurance requirements covering conversational AI, customer data usage
- Partner with 1st and 2nd Lines of Defence, Compliance Advisory, Privacy Office, and Group Risk to align assurance expectations across the programme
- Ensure consistency with client's Technology Control Frameworks, Change Frameworks, and Global Transformation standards
What you need
- Data privacy
- Internal controls