T&T- Customer | CS&D- PM/BA | Bengaluru | Manager
BengaluruFull-timeMid levelPosted 1 week ago
Closed
Mid-level customer support role at Deloitte India in Bengaluru. Needs an MBA, MCA or B.Tech.
About the role
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.
What you'll do
- As a Manager in our Customer Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
- Define program vision, scope, objectives, and success metrics aligned with business strategy
- Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans
- Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases
- Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control
What you need
- Escalation handling
- Internal audit
- Variance analysis
- KYC
- AML
- Data privacy
Good to have
- Business analysis
- Product strategy
- Roadmapping