T&T_Customer_M&C - Associate Director | AEP | Bengaluru |
BengaluruFull-time8–12 yrsPosted 2 weeks ago
Leadership customer support role at Deloitte India in Bengaluru. Needs 8–12 years and an MBA, MCA or B.Tech.
About the role
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.
What you'll do
- Translate business and customer experience requirements into scalable technical architectures leveraging Adobe Experience Platform and Adobe Journey Optimizer
- Strong hands-on expertise in Adobe Experience Platform (AEP), Real-Time CDP (RT-CDP), and Adobe Journey Optimizer (AJO)
- Experience designing omnichannel customer journeys, personalization, and decisioning
What you need
- CRM
- REST APIs
- Communication
Good to have
- Marketing automation