Agentforce - Consultant, Technical Transformation- Sales & Service - Customer
IndiaFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Deloitte USI (US-India offices). Needs 3+ years and a B.Tech, B.E. or M.Sc.
About the role
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
What you'll do
- Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories
- Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis
- Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams
- Define release management strategy, pipeline management, repository integration with DevOps
- Drive meeting agendas; support weekly status reports
What you need
- Sales
- LLMs
- Salesforce
- Git
- CRM
- Problem solving