Assistant Manager_Continuous Service Improvement- Hyderabad

About the role

As a Specialist Assistant Manager, Technical Project and Program Management, you will turn complex operational workflows into clear, reusable process models that support service quality, efficiency, controls, and automation readiness. You will work with subject-matter experts, service owners, and improvement teams to shape current- and future-state processes, inform operating-model decisions, and enable transformation initiatives.

What you'll do

• Lead end-to-end process discovery and validation with subject-matter experts, service owners, and operational stakeholders
• Translate current-state workflows into BPMN 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, data, controls
• Identify opportunities to simplify, standardize, automate, control, or redesign work and develop practical future-state process models
• Define prioritized work packages with the CSI Project Lead and coordinate milestones, dependencies, decisions, approvals, and resource requirements
• Monitor delivery quality and timing; provide progress updates and escalate risks, dependencies, and quality concerns with recommended actions

What you need

• Process improvement

Good to have

• Six Sigma