FY27 | USI | Audit and Assurance | Associate Manager, Product Strategy & Management
HyderabadFull-time10–18 yrsPosted 1 week ago
Leadership consulting role at Deloitte USI (US-India offices) in Hyderabad. Needs 10+ years and an MBA, M.Com or B.Com.
About the role
Associate Manager, Product Strategy & Management, Audit and Assurance The Customer Success Manager leads a team of analysts responsible for helping customers and stakeholders realize greater value from business products. This role oversees day-to-day work, establishes priorities, monitors service quality and performance, and ensures complex issues are resolved through effective coordination with product teams and service providers.
What you'll do
- Team Leadership and Work Management
- Lead, coach, and develop Customer Success Product Analysts, setting clear expectations for quality, responsiveness, documentation, collaboration, and professional growth
- Assign and prioritize work across products and analysts based on customer impact, risk, workload, expertise, and business priorities
- Own and resolve tickets for complex audit applications
- Monitor ticket queues, aging, service expectations, deliverables, and team capacity; address risks and rebalance resources as needed
What you need
- Product strategy
- Audit
- Customer success
- Process improvement
- Talent management
Good to have
- ITIL
- ServiceNow