Senior Manager - Client Servicing
MumbaiFull-timeSenior levelPosted 3 days ago
Senior customer support role at Dentsu Global Services in Mumbai.
About the role
Strategic Client Relationship & Retention: Serve as the strategic business lead and the primary POC for your brands; lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and annual strategy roadmaps. Media Planning & Integrated Strategy: Conceptualize and deploy full-funnel digital campaigns across performance (lead gen, conversions, ROI) and brand building using planning and research tools (e.g., GWI, CCS, Similarweb, TAM).
What you'll do
- Lead strategic client relationships, drive retention, and act as the primary point of contact while shaping long-term business and media strategies
What you need
- Customer service
- Upselling
- Client relationship
- Branding
- Cross-selling