Area Operations Manager - Nagpur
NagpurFull-time6–9 yrsPosted 2 days ago
Senior operations role at DHL Group in Nagpur. Needs 6–9 years and an MBA.
About the role
The Area Operations Manager is responsible for managing the end-to-end operational performance of a defined cluster of non-metro locations within the Branch geography. The role oversees multiple Service Centres, Business Development Offices (BDOs), RSP / partner-supported locations and customer-facing counters, ensuring consistent service delivery, workforce productivity, operating discipline and customer experience across the Area.
What you'll do
- Key Performance Indicators (KPIs)
- Pickup / delivery SLA achievement across Area locations
- FAD, NDR, ageing and service-exception performance
- % Service Centres / BDOs / PUDs meeting defined targets
- Cut-off adherence, on-time dispatch / connection performance
What you need
- SOP writing
- MIS reporting
- Customer service
- Process improvement
- Root cause analysis
- Last-mile delivery
Good to have
- Safety management
- Internal audit
- Dart