Customer Service Agent
ChennaiFull-time3–4 yrsPosted over a month ago
Mid-level customer support role at DHL Group in Chennai. Needs 3–4 years and a degree.
About the role
We are seeking a dedicated Customer Service Agent to provide exceptional email support to our global customer base. This role involves handling customer inquiries, resolving shipment -related issues, and maintaining accurate documentation in our CRM system while utilizing translation tools to serve customers in the German speaking market
What you'll do
- Respond to customer inquiries via email in a timely and professional manner
- Resolve customer issues related to shipments
- Escalate complex issues to appropriate departments when necessary
- Maintain high customer satisfaction scores and response time metrics
- Utilize translation tools to communicate effectively with customers
What you need
- Customer service
- CRM
- Chat support
- Email support
- Data privacy
- MS Office
Good to have
- Salesforce
- HubSpot