Executive Customer Service
MumbaiFull-time0–3 yrsPosted 1 week ago
Junior customer support role at DHL Group in Mumbai. Open to freshers; up to 3 years, with a degree.
About the role
The Executive – Customer Service will be responsible for delivering high-quality service to Blue Dart customers by handling inbound calls, resolving shipment-related queries, coordinating timely pickups and deliveries, and ensuring adherence to defined customer service standards. The role also involves promoting sales opportunities through customer interactions and maintaining effective coordination with internal teams to enhance service delivery.
What you'll do
- Key Performance Indicators (KPIs)
- Ensure timely response to customer pickup and delivery requests
- % of calls answered within defined number of rings/seconds
- Number of abandoned calls
- Average number of calls handled
What you need
- Customer service
- CRM
- Sales
- Cross-selling
- Communication
- Voice process
Good to have
- SOP writing