Executive - Operations (Shiprocket Implant)
MumbaiFull-time2–5 yrsPosted 4 weeks ago
Mid-level operations role at DHL Group in Mumbai. Needs 2+ years and a degree.
About the role
The Executive Operations (Shiprocket Implant) serves as the dedicated regional point of contact between Blue Dart and Shiprocket, ensuring seamless execution of operational requirements, service delivery, shipment prioritization, and resolution of customer escalations.
What you'll do
- BPR, RAD, EDD Performance
- Timely Status Updates & Resolution Rate
- Reduction in Service Failures
- Resolution of Pickup / Delivery Exceptions
- SOP Adherence & Audit Compliance
What you need
- Coordination
- MIS reporting
- Excel
- Data analysis
- SOP writing
- Root cause analysis