Operations Executive (PTO)
PatnaFull-time2–5 yrsPosted 3 weeks ago
Mid-level operations role at DHL Group in Patna. Needs 2+ years and a degree.
About the role
The Service Centre Incharge – Operations (Non Metro / BDO) is responsible for managing end-to-end operational activities across one or more assigned Non Metro Branches, Business Development Offices (BDOs) or Service Centres. The role oversees inbound and outbound shipment processing, pickup and delivery coordination, customer service support, manpower deployment and operational governance to ensure seamless day-to-day operations.
What you'll do
- Inbound & Outbound SLA adherence; On-time shipment processing; Dispatch timeliness
- Shipment accuracy; Scanning compliance; Reduction in shipment exceptions and operational errors
- Pickup & Delivery Performance
- Pickup & Delivery SLA adherence; Timely vehicle turnaround; Customer service support
- Shift productivity; Manpower utilization; Resource optimization
What you need
- Reporting
- Coordination
- MIS reporting
- Customer service
- Process improvement
- Reconciliation
Good to have
- SOP writing
- Warehouse operations