Service Centre Manager- LDO
LudhianaFull-time3–5 yrsPosted 3 weeks ago
Mid-level operations role at DHL Group in Ludhiana. Needs 3–5 years and a degree.
About the role
The BDO Coordinator is responsible for managing the day-to-day operations of multiple Blue Dart Offices (BDOs) across the assigned non-metro territory, ensuring consistent service delivery, operational compliance and customer satisfaction.
What you'll do
- Operational readiness of BDOs, Infrastructure availability, Productivity across assigned BDOs
- Timely completion of BDO visits, Closure of action items, Operational review compliance
- Team & Contractor Management
- Process improvements implemented, Digital adoption, Standardisation across BDOs
- Competitive pay and performance-linked rewards that truly recognize your impact
What you need
- Coordination
- Reporting
- MIS reporting
- Customer service
- Process improvement
- MS Office
Good to have
- Last-mile delivery
- SOP writing
- Reconciliation
- Complaint handling
- Dart
- Branding