Sr.Executive-Operation Amritsar
AmritsarFull-time6–8 yrsPosted 3 weeks ago
Senior operations role at DHL Group in Amritsar. Needs 6–8 years and a BBA or MBA.
About the role
The Manager – Operations (Area Operations) is responsible for managing the end-to-end operations of a designated city comprising multiple Service Centres and Customer Service Counters, ensuring consistent delivery of Blue Dart's service commitments through operational excellence, customer focus and effective people leadership.
What you'll do
- Achievement of OCPM & OCPK targets; Budget adherence
- Net Service Levels (NSL); On-Time Delivery; Transit Time adherence
- NPS achievement; Customer complaint resolution; Reduction in service escalations
- Shipment productivity; Workforce utilization; Service Centre performance
- Vendor & Channel Partner Performance
What you need
- MIS reporting
- Customer service
- Process improvement
- Channel sales
- SOP writing
- Warehouse operations
Good to have
- Reporting
- Complaint handling
- Employee engagement
- Last-mile delivery
- Operational risk
- Talent management