System Support Specialist
ChennaiFull-timeHybridJunior levelPosted 2 weeks ago
IT support role at DHL Group in Chennai. Hybrid.
About the role
We are looking for an Associate System Support Specialist to join our BI Solutions team. The ideal candidate is a reliable and service-oriented professional with strong communication skills, a basic technical foundation, and a strong sense of ownership. You will support business-critical BI solutions by monitoring applications, handling incidents, performing basic data analysis, and coordinating issue resolution.
What you'll do
- Monitor BI applications and support daily operations
- Handle first-level incidents, service requests, and operational issues
- Perform basic data validation, reconciliation, and issue investigation
- Escalate complex issues to development or specialist teams
- Support business users with application-related queries
What you need
- SQL
- MS Office
- Reconciliation