Team Leader - Finance (OTC)
ChennaiFull-time5–7 yrsPosted 2 days ago
Senior finance role at DHL Group in Chennai. Needs 5–7 years and a B.Com, BBA or MBA.
About the role
This pivotal role requires adeptness in navigating the complexities of customer transactions, coupled with a deep understanding of finance processes, especially in the context of Order to Cash. The role calls for analytical skills and problem-solving capabilities to address and pre-empt operational challenges.
What you'll do
- Directly oversee team performance, ensuring achievement of productivity targets in terms of calls made and accounts worked
- Regularly conduct account and portfolio reviews to identify areas for improvement and drive targeted projects to enhance collection strategies
- Manage escalations related to non-paying customers, ensuring timely action by team members according to Standard Operating Procedures (SOPs)
- Take personal responsibility for supervisor-level escalations, ensuring effective resolution in line with company policies
- Monitor and ensure the team consistently meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) related to Accounts Receivable and…
What you need
- Internal controls
- Accounts receivable
- SOP writing
- Customer service
- Collections
- Compliance
Good to have
- Employee engagement
- Performance management