Senior Manager - Customer Service - IBP & Excellence Lead
BengaluruFull-timeSenior levelPosted 2 weeks ago
Closed
Senior customer support role at Diageo Business Services in Bengaluru.
About the role
Supply Chain Transformation Projects Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service. Digital Planning & Technology Enablement Support the implementation, enhancement, and optimization of Supply Chain Planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, or similar tools.
What you'll do
- Identify business pain points and translate them into scalable technology and automation solutions
- Drive multiple cross-functional initiatives simultaneously, ensuring delivery within scope, timelines, and expected business outcomes
- Develop business cases, implementation roadmaps, and value realization plans for transformation initiatives
- Collaborate with business users to improve planning processes, system capabilities, and user adoption
- Recommend and implement digital solutions that enhance planning accuracy, operational efficiency, and customer service
What you need
- Customer service
- SAP
- LLMs
- Machine learning
- Prototyping
Good to have
- ERP
- Power BI
- SQL
- Python