Customer Success Software Solutions Engineer, Senior Analyst - Policy
MumbaiFull-timeHybrid3–6 yrsPosted 3 weeks ago
Mid-level software engineering role at Duck Creek in Mumbai. Needs 3+ years. Hybrid.
About the role
The Customer Success Software Solutions Engineer, Senior Analyst-Policy, plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version's features and improvements.
What you'll do
- Meticulously analyze and assess the impact of upgrades based on release notes and code changes for new release features
- This involves understanding the nuances of each release and predicting how these changes will affect the existing applications
- Debugs custom code and base code to provide workarounds or solutions to third-party implementation teams or customers
- Apply strong product implementation knowledge and technical expertise to effectively support product upgrade and certification processes
- Expected to act independently, demonstrating initiative and self-reliance in managing their tasks and responsibilities
What you need
- Customer success
- SQL
- C#
- .NET
- SQL Server
Good to have
- Git