Senior Analyst
MumbaiFull-timeMid levelPosted open since sept 2025
Mid-level analyst role at eClerx in Mumbai.
About the role
Senior Analyst at eClerx. The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
What you'll do
- The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met
- Manage the call\Chat volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
What you need
- Telecom