Lead - Last Mile
MumbaiFull-time5–10 yrsPosted 2 months ago
Senior delivery and driving role at Essar Career Site in Mumbai. Needs 5+ years.
About the role
Own end-to-end last mile delivery operations across PAN India region. Ensure adherence to delivery SLAs, TATs, and customer experience benchmarks across all hubs Monitor daily operational performance and ensure smooth delivery execution across B2B and B2C channels Manage and oversee operations across multiple delivery hubs and regional networks
What you'll do
- Own end-to-end last mile delivery operations across PAN India region
- Ensure adherence to delivery SLAs, TATs, and customer experience benchmarks across all hubs
- Monitor daily operational performance and ensure smooth delivery execution across B2B and B2C channels
- Manage and oversee operations across multiple delivery hubs and regional networks
- Ensure operational readiness during high-volume periods and business demand spikes
What you need
- Last-mile delivery
- Customer service
- MIS reporting
- Performance management
Good to have
- Fleet management