Customer Operations Lead
BengaluruFull-time3–5 yrsPosted over a month ago
Mid-level customer support role at Ethos Life in Bengaluru. Needs 3–5 years and a degree.
About the role
Customer Operations Lead at Ethos Life. Team Leadership & People Management.
What you'll do
- Team Leadership & People Management
- Directly manage, coach, and develop a team of up to 10 Customer Operations Associates
- Conduct regular 1:1s, performance reviews, and career development conversations
- Set individual and team goals aligned with broader Customer Operations objectives, and track progress against defined service levels (SLAs)
- Manage team scheduling, staffing coverage, and workload distribution across email, live chat, SMS, and phone channels
What you need
- Customer service
- Customer success
- Chat support
- Communication
- SOP writing
Good to have
- Salesforce
- Dashboarding