CX Trainer
BengaluruFull-time3–6 yrsPosted 3 weeks ago
Mid-level customer support role at Ethos Life in Bengaluru. Needs 3+ years.
About the role
The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training sessions to uphold company policies and legal standards, with a key emphasis on the growth of new team members. Reporting directly to the Senior Manager of Customer Experience Strategy, this position plays a pivotal role in fostering a skilled and compliant workforce.
What you'll do
- Assess current training programs and make recommendations to improve their effectiveness
- Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training
- Coach and monitor new employees to increase their effectiveness
- Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
- Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
What you need
- Communication
- Customer service