Policy Administration Associate
BengaluruFull-time3–6 yrsPosted 3 months ago
Mid-level operations role at Ethos Life in Bengaluru. Needs 3+ years.
About the role
As a Policy Administration Associate at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized.
What you'll do
- Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
- Maintain accurate policy records and transactions with client interactions
- Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
- Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
- Handle customer phone calls as required to deliver dedicated phone-based support
What you need
- Customer service
- Customer success
- Salesforce
- Problem solving
- Underwriting