Support Operations Manager

About the role

We are looking for an Operations Manager who can help enable our Customer Experience (CX) and Insurance Administration teams to deliver this experience. To succeed in this role, you should be passionate about creating frictionless operations to improve the Ethos customer experience.

What you'll do

• Use metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive improvements in current CX processes to scale as the company grows
• Uncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity
• Discover gaps and inefficiencies in our existing tools and internal operational processes and project manage the implementation of improvements
• Evaluate new enablement technologies and lead implementation and integration of new solutions
• Work with engineering partners to scope, prioritize and implement automation and process improvements in Salesforce to improve productivity and customer satisfaction

What you need

• Salesforce