Assistant Manager Customer Service
Navi MumbaiFull-time5–8 yrsPosted 1 week ago
Senior customer support role at Eurofins in Navi Mumbai. Needs 5–8 years and a degree.
About the role
We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences
What you'll do
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer issues and complaints with empathy and professionalism
- Collaborate with other departments to resolve complex customer inquiries
- Analyze customer service data and prepare reports for upper management
- Contribute to the development and implementation of customer service policies and procedures
What you need
- Customer service
- Sales
- Problem solving