IT Infrastructure Service Desk Agent
CoimbatoreFull-time3–6 yrsPosted over a month ago
Mid-level IT support role at Eurofins in Coimbatore. Needs 3+ years and a degree.
About the role
Are you passionate about IT and eager to grow your career in a dynamic, international environment? As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
What you'll do
- Provide 1st line IT support for end users across Europe
- Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive
- Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements
- Identify and document workarounds and recurring issues
- A strong customer service mindset and initiative to resolve issues efficiently
What you need
- Office 365
- Windows
- Ticketing tools
- ITIL
- Troubleshooting
- Intune
Good to have
- Active Directory
- Windows Server
- Networking
- Azure