Senior Product Support Engineer
BengaluruFull-timeSenior levelPosted 1 week ago
Senior IT support role at Eurofins in Bengaluru. Needs a B.Tech, B.E. or B.Sc.
About the role
We are seeking a technically skilled Senior Product Sustenance Engineer with experience in IT support and hands-on expertise in Support of product applications. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks to improve operational efficiency.
What you'll do
- Provide 1st and 2nd line technical support for LIMS application
- Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform
- Maintain documentation of issues, solutions, and procedures
- Collaborate with other IT teams to escalate and resolve complex problems
- Ensure compliance with IT policies and data security standards
What you need
- ServiceNow
- Ticketing tools
- ITIL
- Windows
- Networking
- Troubleshooting
Good to have
- SQL
- SQL Server
- Unit testing