Activity Owner
NoidaFull-timeJunior levelPosted 5 months ago
Customer support role at EXL in Noida.
About the role
Operations Associate Email Back-office Processing Proficient in basic computer navigation and handling systems Basic knowledge of MS Excel cut, copy, paste, sort ascending descending Detail-oriented with focus on accuracy and process adherence Willing to work 100% from office and in night shifts
What you'll do
- Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines
- Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors
- Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email
- Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy
- Manage daily work queues effectively to meet service level metrics
What you need
- MS Office
- Data privacy
- SOP writing
- Communication