Assistant Manager
ChennaiFull-timeMid levelPosted 2 months ago
Mid-level customer support role at EXL in Chennai. Needs a degree.
About the role
Lead, train and mentor staff members, ensuring high levels of engagements and productivity. Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner. Guide and support staff members to ensure high levels of engagement and productivity.
What you'll do
- Lead, train and mentor staff members, ensuring high levels of engagements and productivity
- Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner
- Lead, Train, and Mentor Staff: Guide and support staff members to ensure high levels of engagement and productivity
- Monitor Client Service: Ensure excellent client service is consistently provided
What you need
- Customer service