Assistant Manager - Quality Analyst
ChennaiFull-time20–30 yrsPosted 2 weeks ago
Leadership customer support role at EXL in Chennai. Needs 20+ years and a degree.
About the role
Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process documentation. Provide feedback and work with the training team to provide remedial training. Always be at the forefront of ethical behavior and never be a bystander.
What you'll do
- Review the work performed by AR Analyst team and document any quality issues
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality
- Participate in developing process documentation
- Provide feedback and work with the training team to provide remedial training
- Always be at the forefront of ethical behavior and never be a bystander
What you need
- LLMs
- Financial statements
- Communication